From the AI toolkit to the integrated learning system: Training with AI coach

Education is currently experiencing rapid development through AI. The variety of offerings and promises is growing – with the help of AI tools, the right prompting, or the quick deployment of systems like ChatGPT. However, what is often lacking is the big picture.

When the Confidos Academy talks about learning support, it always refers to the relationship between humans and AI. Not in opposition, but in interplay. From this perspective, AI is not meant to replace trainers, but to meaningfully and purposefully complement their offerings. It is not enough to simply integrate ChatGPT into the workplace “somehow.” It requires data protection compliance, methodological-didactic foundations, and above all, training-specific knowledge. When the knowledge of trainers is well embedded with the help of AI, it creates real added value – for example, through the connection of various AI tools within a learning path.

The Confidos Academy has been working precisely at this interface for several years. As a provider focused on hybrid continuing education concepts (Blended Learning), it supports companies and trainers in integrating Chatbase, HeyGen, and other tools not in isolation, but in a combined and practical manner into learning paths.

Especially in conjunction with blink.it, concrete approaches have emerged – for instance, through the use of AI coaches in existing course structures. The learning platform provides the suitable interfaces and the didactic framework for that.

Chatbase: A Defined Knowledge System Integrated into blink.it

A central AI tool in combination with blink.it is Chatbase – a platform for creating AI-powered chatbots that are specifically trained on company-specific content. Companies can develop an AI coach that, for example, adheres to internal guidelines, processes, and standards – without relying on uncertain sources on the internet.

In contrast to open AI systems like ChatGPT, Chatbase thus works with a clearly defined knowledge base. This results in a data protection-compliant AI coach that relies exclusively on authorized knowledge. 

In the context of blink.it, the strength of the integration of Chatbase is particularly apparent: The AI coach can be embedded directly into the learning path with just a few clicks. It responds to questions, provides impulses, and encourages reflection.

What working in Chatbase can look like can be illustrated by the following excerpt. Uploading content is clearly structured, and the data can be regularly exchanged: 

(Source: Confidos Academy)

Another advantage: The manner of address, the tone, and the role behavior can be defined via persona control. Whether factual, motivating, or collegial – the AI coach remains consistent in style and content. This creates a reliable learning companion who knows the company context and is available around the clock.

Especially in comparison to generic chatbots, which as mentioned rely on internet knowledge, here lies the decisive advantage: maximum control over content and impact with minimal effort.

Moreover, with regard to the selection of language models, Chatbase is not dependent on just one provider. This is a significant advantage, as depending on the context and development stage, the choice of the right model can significantly improve the quality of the results with the AI coach. Currently, there is an option to access over 27 different models while simultaneously testing several.

Concrete Application Scenarios

Depending on the company, AI coaches and also avatar videos can be used for different subject areas – based on need, target audience, and learning situation:

• Onboarding & Introduction: New employees receive immediate answers – even outside working hours.

• Professional Development: Topics like hygiene regulations or technical standards are explained, deepened, and anchored by AI coaches.

• Soft Skills & Leadership: Role plays, conversation training, or feedback situations can be simulated and reflected upon with AI.

Use Case: Tom Creditor – AI Coach for Debtor Communication

The Confidos Academy has already implemented such an e-learning offering in combination with AI. A concrete example of this approach is Tom Creditor, an AI coach in the field of receivables management. It was developed, among other reasons, to make dunning processes in companies more efficient and legally compliant. The knowledge for this was provided by an expert with over 30 years of practical experience in the industry. 

Knowledge that had previously only been conveyed in face-to-face training could now be transferred into an AI with the help of Chatbase – and was directly integrated into an interactive learning path through the interface to blink.it. 

(Source: Confidos Academy)

In this example, Tom Creditor – visible in the dialog box on the right of the image – acts as a buddy figure, guiding textually through the learning path. The learners are also activated in an additional way through the Blinks: for example, through instructional videos in which the AI coach conveys content and presents tasks that encourage dialogue with him.

It is precisely here that alongside Chatbase, AI tools like HeyGen (for AI-generated videos) and ElevenLabs (for individual and multilingual voices) come into play. With HeyGen, avatars can be created in a short time, conveying central content concisely and attractively – for example, as a brief introduction to a topic or to reinforce a key statement. Especially helpful: Trainers who do not feel comfortable in front of the camera can resort to clone avatars or cartoon figures, thus incorporating visual learning impulses in a low-threshold way.

(Source: Confidos Academy)

The combination of a structured platform (blink.it), content-precise AI (Chatbase), and visual appeal (HeyGen) turns learning modules into an interactive system that can be individually tailored.

Platform for Everything: Why blink.it is the Key to Integration

The true strength of AI tools is unleashed only when they are incorporated into a platform that provides structure, reliability, and a didactic framework. blink.it creates exactly this framework and thus enables the targeted use of chatbots, avatars, and other AI elements in the learning process.

Chatbase or HeyGen content can be directly integrated or uploaded as usual into the blinks. This results in courses that do not just convey knowledge but also enable interaction: in dialogue with chatbots, through video messages for activation, or with reflection questions for deepening.

It is important: blink.it remains easy to use with AI, visually clear, and flexible. Companies can expand their existing learning paths without having to redevelop everything – while simultaneously testing new digital formats, such as for international teams or changing target groups.

The fundamental approach that the Confidos Academy has been supporting for about two years remains intact: clearly structure learning processes, integrate individual content, and meaningfully complement through targeted AI use.

(Graphic: Confidos Academy)

A Learning Path is Not Just Any Learning Path: Comparing with and without AI

A blink.it course can, of course, also work very well even without AI – with clearly structured blinks, texts, videos, and reflection questions. However, when AI tools are purposefully integrated, new possibilities for learning support, interaction, and personalization open up:

This transforms a linear learning path into an interactive system that actively accompanies learners – with dialogue, relevance, and individualized communication.

Conclusion: Using AI Meaningfully Means Connecting Systems

AI tools alone do not bring progress. Merely applying AI does not tap into its potential. It is the targeted connection that transforms individual applications into an effective overall picture. It depends on how one meaningfully assembles the comprehensive AI toolkit and integrates it into existing structures. 

The Confidos Academy shows how this works even now with blink.it – not as a vision, but as a realizable format.

For companies, this means: It is not about having as many tools as possible, but about the right connections. blink.it provides the suitable foundation for this – for example, through the integration of Chatbase, but also through flexible course design and the incorporation of multimedia content.

This transforms an AI toolbox into an integrated learning system: thoughtful, connection-capable, and ready for practical use.

We thank the Confidos Academy for this blog post and wish you much success with the AI integration in your blink.it learning platform!